FAQ (Frequently Asked Questions)
How can I place an order?
To place an order, select the product you are interested in, add it to your cart, and proceed to checkout by filling in the required delivery information.
What payment methods do you accept?
We accept payments via credit/debit cards and PayPal.
How long does it take to process an order?
Order preparation usually takes 1–3 business days.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times may vary depending on the location.
Can I return or exchange a product?
We do not accept returns or exchanges. However, if we make an error, such as sending the wrong product, we will find a solution and rectify the situation.
Shipping Policy
Order Processing Time
Your order will be prepared and shipped within 1–3 business days.
Shipping Costs
- Domestic shipping: 15 PLN (InPost Parcel Locker)
- International shipping: [e.g., from 30 PLN, depending on the destination]
Delivery Time
- Poland: 2–5 business days
- Europe: 5–10 business days
- Worldwide: 7–14 business days
Tracking Shipments
Once your order is shipped, you will receive a tracking number to monitor your package. If the delivery takes too long, please contact us to check the current status of your shipment and locate where it is.
Return and Exchange Policy
Return Conditions
We do not accept returns, but if a purchase was made by mistake, we can work out a solution through email correspondence.
How to Make a Return
- Contact us by sending an email to [Your contact email].
- Provide your order number and the reason for the return.
- Send the product to the following address: [Your return address].
Return Shipping Costs
The customer is responsible for return shipping costs unless the product was damaged or you received the wrong item.
Product Exchanges
If you wish to exchange a product, please contact us to check the availability of a replacement.